Return & Exchange Policy
Guarantee: 7-Day Hassle-Free Return & Replacement Guarantee
Compliance: Consumer Protection Act, 2075 of Nepal & International Fair Trade Standards
1. 7-Day Replacement & Return Guarantee
At Gaighat.com, customer satisfaction and consumer rights are our foremost priorities. Under the Consumer Protection Act, 2075 (Nepal), we offer a transparent 7-Day Return / Replacement Policy starting from the exact date of package delivery.
2. Qualifying Conditions for Return or Exchange
You may initiate a return or replacement if the product meets any of the following conditions:
- Defective on Arrival (DOA): The device is dead, has hardware malfunctioning, display defects, or manufacturing flaws upon unboxing.
- Damaged During Transit: The product package or contents arrive physically broken, cracked, or damaged due to courier transit.
- Incorrect Item Received: The product model, storage configuration, color, or variant delivered differs from your confirmed order.
- Missing Accessories: Any in-box accessory (charger, cable, documentation) specified by the manufacturer is missing.
3. Mandatory Requirements for Return Acceptance
To ensure a prompt replacement or refund, the returned parcel must meet the following international return conditions:
- The product must be in its original condition without personal customer-induced physical damage, dents, or scratches.
- All original packaging must be returned, including the manufacturer box, serial number/IMEI sticker intact, user manuals, warranty cards, and supplied accessories.
- For smartphones, laptops, and tablets: All personal accounts (e.g., Apple ID, Google Account, Microsoft Account, passwords) must be signed out and factory reset before dispatch.
- Valid Gaighat.com purchase invoice / bill must be presented.
4. Non-Returnable Items
The following items cannot be returned under ordinary change-of-mind circumstances:
- Items with physical damage, water/liquid damage, burn marks, or unauthorized tampering/repair.
- Personal hygiene electronics (e.g., in-ear earbuds/earphones) once unsealed and used, unless verified to have an out-of-the-box hardware defect.
- Software licenses, digital gift cards, or activated cloud services.
5. Step-by-Step Return Process
- Step 1 - Notification: Notify our customer support team within 7 calendar days of delivery via WhatsApp/Phone (+977-9852830886) or Email ([email protected]) with your Order ID and photo/video of the issue.
- Step 2 - Verification: Our technical team will review your report within 24 hours and issue a Return Authorization.
- Step 3 - Free Pickup / Drop-off: Hand over the parcel to our local courier partner or drop it off at our Gaighat store (Triyuga-11, Gaighat). Return pickup shipping is 100% FREE for defective or incorrect items.
- Step 4 - Resolution: Upon inspection, a brand-new sealed replacement is dispatched within 2 business days, or a full refund is initiated as per our Refund Policy.
6. Official Manufacturer Warranty Coverage
Beyond our initial 7-day replacement guarantee, all electronic products carry their full official manufacturer warranty (1 to 2 Years) honored across all authorized brand service centers in Nepal.
