Refund Policy

1. Refund Eligibility & Circumstances

At Gaighat.com, we maintain a transparent and customer-centric refund policy. You are entitled to a full refund under any of the following circumstances:

• Order Cancellation Prior to Shipment: You cancel your order before the package has been dispatched from our fulfillment center.
• Product Returned Under Return Policy: An eligible return is inspected and approved, and an identical replacement is out of stock or unavailable.
• Delivery Failure: We are unable to deliver the item to your specified address within the agreed delivery window due to courier or inventory disruption.
• Excess / Duplicate Payments: Any inadvertent duplicate debit or excess payment caused during digital checkout.

2. Refund Methods & Settlement Timelines

Refunds are remitted back using the original payment channel or directly into your verified bank account in Nepal:

*Note: Settlement timelines reflect business days and exclude public bank holidays in Nepal.

3. Zero Hidden Deductions

For all legitimate returns due to defects, shipping damage, or order errors, Gaighat.com guarantees a 100% full refund with zero restocking fees or administrative deduction charges.

4. How to Request a Refund

To request a refund, please provide your Order Number and payment receipt to our finance desk:

• ✉️ Email: [email protected] (Subject: "Refund Request - [Order ID]")
• 📞 Direct Helpline: +977-9852830886 (10:00 AM - 6:00 PM, Sunday to Friday)
• 📍 In-Person: Infotech Suppliers and Traders, Triyuga-11, Gaighat, Udayapur

5. Dispute Resolution & Customer Commitment

If you experience any delay in receiving your refund beyond the specified window, please contact us immediately. We maintain complete transaction logs and will coordinate with your bank or wallet provider to ensure immediate release of funds.