Privacy Policy

1. Introduction & Legal Compliance

Welcome to Gaighat.com, an e-commerce platform owned and operated by Infotech Suppliers and Traders, located at Triyuga Municipality Ward No. 11, Gaighat, Udayapur, Koshi Province, Nepal.

We are deeply committed to safeguarding the personal data and privacy of our visitors and customers. This Privacy Policy outlines how we collect, process, store, and protect your personal information in accordance with:

• The Privacy Act, 2075 (2018) of Nepal and its subordinate Privacy Regulations.
• The Electronic Transactions Act, 2063 (2008) of Nepal.
• International Data Protection Standards, including core principles of the General Data Protection Regulation (GDPR) regarding data minimization, transparency, accuracy, and user rights.

2. Information We Collect

When you visit Gaighat.com, register an account, or make a purchase, we collect the following categories of information:

• Personal Identification Data: Full name, telephone number, mobile number, email address, and shipping/billing address within Nepal.
• Transactional & Order Information: Items ordered, product specifications, invoice history, payment confirmation receipts, and warranty registration details.
• Technical & Browsing Data: IP address, browser type, device identifiers, operating system, and pages viewed on Gaighat.com via secure server logs.
• Customer Communication Records: Support inquiries submitted via email, phone, WhatsApp, or contact forms for quality and verification purposes.

Note: Gaighat.com does NOT store your banking passwords, ATM PINs, or raw credit/debit card numbers. All electronic payments are processed directly through certified payment service providers (e.g., Fonepay, licensed by Nepal Rastra Bank).

3. Purpose of Processing Your Personal Data

We utilize your personal information strictly for legitimate commercial and legal purposes:

• Processing, verifying, and dispatching your orders across Gaighat and all provinces of Nepal.
• Facilitating doorstep logistics and delivery through authorized logistics and courier partners.
• Providing official brand warranty documentation, receipts, and post-purchase customer support.
• Preventing fraud, identity theft, unauthorized transactions, and cyber offenses.
• Sending order notifications, tracking links, and administrative updates regarding your purchases.

4. Data Sharing & Third-Party Disclosure

We do NOT sell, rent, trade, or monetize your personal information to third parties. Data is shared strictly on a confidential need-to-know basis with:

• Delivery & Logistics Partners: Courier services operating within Nepal solely to fulfill parcel delivery to your designated address.
• Payment Gateways & Financial Institutions: Regulated by Nepal Rastra Bank to authenticate and settle transactions.
• Law Enforcement & Judicial Authorities: When mandatorily required under court orders or applicable laws of Nepal.

5. Data Security & Storage

We implement industry-grade technical and organizational security measures, including 256-bit SSL/TLS encryption for all data in transit, firewalled database servers, and role-based administrative access controls. Your data is stored securely in compliant cloud servers and physical premises in Nepal.

6. Your Legal Privacy Rights

Under Nepal's Privacy Act 2075 and international standards, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Correct any inaccurate or incomplete details in your profile.
• Erasure: Request the deletion of your account and personal records, subject to statutory accounting retention requirements under Nepal tax laws.
• Withdraw Consent: Opt out of non-essential promotional communications at any time.

7. Cookies Policy

Gaighat.com uses essential session cookies to remember items in your shopping bag, maintain user login states, and ensure safe navigation. You may disable cookies in your web browser settings, though certain interactive features of the store may become unavailable.

8. Contact Our Privacy Officer

For any inquiries, data requests, or privacy concerns, please contact our designated officer:

Infotech Suppliers and Traders

📍 Triyuga Municipality-11, Gaighat, Udayapur, Nepal

📞 Phone: +977-9852830886 | ✉️ Email: [email protected]